Faqs

Products

Are Flatbox's products customizable?
Are Flatbox's products customizable? Yes, you can customize sizes, finishes, and configurations to fit your design needs.
How do Flatbox's metal boxes compare to traditional wooden ones?
Flatbox's metal boxes are more durable, moisture-resistant, and termite-proof compared to wooden boxes, making them a longer-lasting choice for kitchens and wardrobes.
What materials are Flatbox's products made from?
Flatbox products are made from high-quality materials like metal and HDMR (High-Density Moisture-Resistant) boards, ensuring durability, moisture resistance, and termite-proofing.
How durable are Flatbox's products?
Built with metal and HDMR, Flatbox products resist wear, moisture, and pests, ensuring long-term functionality and aesthetics.
What is HDMR, and why is it used in Flatbox's products ?
HDMR is a high-density fiberboard that resists moisture and termites, ideal for humid areas like kitchens and bathrooms.

Orders and Shipping

How long does it take to process and ship an order?
Orders are typically processed and shipped within 24–48 hours after confirmation.
Is there free shipping available ?
Yes, free delivery on online orders above ₹25,000 until June 20th.
Can I track my order?
Yes, real-time tracking information is provided once your order ships.
What if my order is delayed?
We’ll notify you via email or WhatsApp if there’s a delay due to unforeseen circumstances.
How do I cancel or modify my order?
Contact our support team immediately with your order number and request details.

Support

How can I contact customer support?
Email us at support@flatbox.in or use the contact form on our website.
What is the return policy?
Unused, undamaged items can be returned or exchanged within 7 days of delivery. Custom items are non-returnable.
How do I initiate a return or exchange?
Contact support with your order number and reason for return/exchange.
What if I receive a damaged or defective product?
Contact support immediately with photos and details for a replacement or refund.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after product inspection.

Others

How can I become a dealer for Flatbox?
Visit our "Become a Dealer" page and submit the application form. We’ll review and contact you.
What are the benefits of becoming an installation partner?
Partners get training, support, and access to a growing customer base to boost their business.
How do I apply to become a dealer or installation partner?
Apply through the respective forms on our website. We’ll guide you through the process.
Are there training programs for installation partners?
Yes, we offer training to ensure efficient installation of Flatbox products.
Can I get a quote for a bulk order?
Contact our sales team with your requirements for a customized quote.